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Knowledge Management and Business Process Integration Learning

Archive for the ‘Process Area Learning’ Category

Social Network Analysis as a weapon to drive eTOM Process get highest outcomes

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In this social network era there is Social Network Analysis (SNA) or Organizational Network Analysis (ONA) as a weapon to drive processes more effective to achieve Successful Customer Outcome (SCO) dealing with capability to map relationship all node in a lot of different needed context. To provide this valuable issue in Third and forth Generation Knowledge Management we already create page “Social Network Role” based on web mind map and links use free-ap2s. Hope this page useful for us.

rob cross sna

Jump to Social Network Role Page …


Written by astimen

February 21, 2012 at 2:33 am

eTOM and Technostructural Change Management

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Telecom Knowledge Based Enterprise (TKBE) is an open system that reacts and responses changes of business environment as consequences of Social Capital Relationship Management through leveraging intangible assets more than tangible assets to provide customer value. There are several change management intervention to keep readiness, alignment and integration intangible asset to enterprise vision. Leadership, Human Resource, Human Processes and Techno Structural. Refer to NGOSS framework consist of four key area : Business Process (eTOM), Shared Information and Data (SID), Technology Neutral Architecture (TNA) and Telecom Application Map (TAM) provide complete standardized reference for Change Management take a role especially in Techno Structural Intervention (TSI). Change Management is not an event but a process generically have three phases: Unfreeze, Moving and Refreeze. Several keys point that will be affected by TSI are Work Processes, Employee Involvement and Organization Reengineering. eTOM has 0 to 5th level of processes from strategical, tactical and operational, refer to three layer of change management layer from organizational, group and individual. Accountability model such of RACI model can be assess and create easier dealing with organizational structure and chart for reengineering. How about work processes? eTOM has vertical stream processes and horizontal domain functional that interdependent each other that affect on to other domain based on change scope in kaleidoscope. Employee involvement can be analyzed through 3rd to 5th level of processes dealing with tools, job role and job description to produce aligned and integrated outcomes in achieving improved performances.

Technostrucutral etom

Refer to strategy map that provide internal business process perspective as key domain for change management from current condition to intended result based on enterprise’s productivity or growth strategy. Processes should be changed to exploit the market with creating value to segmented customer in strategic phase. Creating subjective best approach in processes dealing with external analysis force firm to have such of differentiation in delivering customer value, rarity and difficult to be immitated in third to fifth level of created unique processes. All of this approach will be implemented in technostructural change management framework include lower consequences such Human Capital, Information Capital (NGOSS), Organization Capital and Social Network Relationship Management in Social Capital.

Read Making Sense of Change Management Cameron Google Book …
Read Change Management 100 Success Secrets Goole Book …
Read Organization Effectiveness and Change Management by Kondalkar Google Book …
Read Bottom-up constructions of top-down transformational change management Robert thesis ….
Download PDF KTW Consulting Telecom Change Management Framework …
Telecom Cultural Intervention Infrastructure Megaproject Google Book …
Read Changing Organisational Culture through Social Dialogue Srilangka Telecom Google Viewer …
Read The Changing Nature of Technical Regulation in Telecom pdf …
Read Organizational Change Management For Leading Telecom Company in India …
Read Network and Telecom Strategies Blog: Evaluating Change Management …
Read Telecom management crash course: managing and selling Telecom services P. J. Louis …

Written by astimen

January 25, 2011 at 11:08 am

eTOM Operation Process Pattern

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eTOM has three standard processes level for mapping “what should we do” in telecom business process approach and decompose third level to specific enterprise’s activities in fourth level”. We can create appropriate SOPs with third level before decomposing it into fourth level as staff’s activities or tasks and fifth level deal with specific tools, resources and IT’s. Each area of eTOM processes such of Strategic (SIP), Operations (OFAB) and Enterprise Management have their own generic pattern for custom mandatory third level processes form implemented one in real OSS’s field.

eTOM Process Pattern

Generic Pattern for Problem Report & Resolution are Create, Analyse, Fix and Close with Track & Manage and Report running continuously. Strategy & Commit’s pattern consist of Research, Strategy, Business Plan, Operational Support, Partnership and Commit. Order’s pattern consist of Create Order, Closure with Track & Manage and Report run continuously. Product life cycle’s pattern consist of Research, Development, and Retirement. Other third level eTOM Processes can be added appropriately as mandatory element of decided stream process agreed in first level with KPIs of Enterprises Business Strategy.

eTOM Process pattern

Read SLA Management L3 Process Pattern at Google Book …
Download Enterprise Process Pattern Application by Oscar Baros …
Dowload Basic Knowledge’s Keyword of eTOM and SID Workshop …
Read Full Comments of eTOM 3rd Level Processes in single XLS File …
How Product Determine Process Model …
Read Leading Edge–What lies below eTOM level 3 Huawei …

Written by astimen

April 6, 2010 at 7:04 am

Theories of learning

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Oxford Centre for Staff and Learning Development OCSLD

There are many different theories of how people learn. What follows is a variety of them, and it is useful to consider their application to how your students learn and also how you teach in educational programmes. It is interesting to think about your own particular way of learning and to recognise that everyone does not learn the way you do.

Learning Theory

Burns (1995, p 99) ‘conceives of learning as a relatively permanent change in behaviour with behaviour including both observable activity and internal processes such as thinking, attitudes and emotions.’ It is clear that Burns includes motivation in this definition of learning. Burns considers that learning might not manifest itself in observable behaviour until some time after the educational program has taken place.

Read Learning Theory from Oxford …
View More Learning Theory Maps …
Learning and Development Havard Usable Knowledge ….
Read Google Book Psychology by Ciccarelli Chapter-5 …

Remember Learning Theories from Youtube …

Written by astimen

February 24, 2010 at 9:27 am

Telecom 2.0 Guidelines for Service Provider Sucess

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By J Arnold & Associates

For many, “Telecom 2.0” embodies the future of telephony, and with that comes a new world of opportunity for service providers who are both willing and able to adapt. In fact, we see the opportunity is far greater than traditional telephony, as Telecom 2.0 extends to the broader sphere of IP communications and Web-based services. Service providers are currently well positioned for success by virtue of having large scale, efficient networks as well as established subscriber bases, but need to broaden their core competencies to become leaders in the Telecom 2.0 arena. This position paper seeks to define Telecom 2.0 in this wider context, and to analyze the underlying trends that are setting the stage for this opportunity. These t rends and their implications are analyzed from the service provider perspective, resulting in the high light of a core set of competencies that will differentiate operators from other players in the ecosystem. We see these competencies as the fundamental building blocks that operators can use to leverage their existing network infrastructure successfully into the emerging world of Telecom 2.0 services and applications. To highl ight this advantage, a review of Telecom 2.0 strateg ies is presented, along with how they can be supported by these competencies.

Telecom 2.0

Each strategy is augmented with examples of how Tekelec enables the underlying competencies today, and when considered in total, our view is that Tekelec’s Telecom 2.0 vision is well-aligned with the needs of service providers as they move into this new world of communications.

Read PDF more detail ….

Written by astimen

December 4, 2009 at 12:17 pm

Product Lifecycle Management in the Telecommunications Industry: A Critical Perspective for Survival and Success

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The Center for Intelligent Supply Networks (C4ISN) School of Management The University of Texas at Dallas

With worldwide revenues exceeding $1.2 trillion dollars annually, the Telecom industry is one of the largest, serving the needs of an increasingly global and interconnected world. It is also one of the more complex industries due to the following characteristics:

• Multiple products and levels: The product, in the eyes of end-users, is becoming an “experience” that is based on the delivery of voice, video, and data as an integrated package across mobile and fixed infrastructure which, deconstructed reveals multiple layers of hardware, software, and services.

• Rapid technology innovation (and obsolescence): While convergence creates new opportunities for growth through innovation, competition is intense as companies race to gain first-mover advantage — which accelerates obsolescence at all levels.

• Fragmented supply chains: Far from the days of the vertically-integrated monopoly of the past, today’s typical Telecom supply chain is a highly fragmented global operation where multiple enterprises (and supply
chains) must collaborate to design, develop, and deliver a coordinated experience.


Taken together, these characteristics underscore the fact that Product Lifecycle Management (PLM) in Telecom is a multi-dimensional topic. The intent of this paper is to explore these dimensions and help the reader gain a broad perspective of PLM in the Telecom industry

Read pdf more …
Read Link : How Product Models Determine Business Process Models …

Written by astimen

November 25, 2009 at 6:07 am

eTOM Enterprise Management Process

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By Kundan Misra Bsc (Hons), LLN, Phd, Department of Computer Science, University of Warwick, UK

In this reference’s link we learn about knowledge management and learning in Enterprise Management Area deal with seven level-2 processes.

Enterprise Management involves the knowledge of enterprise-level actions and needs and encompasses all business management processes that are necessary to support the rest of the enterprise. These processes are necessary in any business because they are needed to run the business al the enterprise level, to direct the business and to support the direct and indirect customer processes. Enterprise management processes include corporate-level processes such as those for financial, legal. regulatory and public rela tions management. This area sets corporate strategies and directions and provides guidelines and targets for the rest of the business. These are sometimes considered as the “corporate” functions andlor processes. Enterprise management also includes strategic planning for the enterprise in addition to information systems strategy development and management. Enterprise management processes in general do not have a customised aspect for information and communications service providers.


The enterprise management process groupings are:

• strategic and enterprise planning
• brand management, market research and advertising
• financial and asset management
• human resources management
• stakeholder and external relations management
• research and development, and technology acquisition
• enterprise quality management, design of business processes, and planning and architecture of IT systems
• disaster recovery, security management and fraud management.

Read Google Book OSS For Telecom Network by Kundan Misra …

Read Pdf Enterprise Management Page …

Download eTOM Version 8.0 Pdf by Amdoc

Written by astimen

November 18, 2009 at 11:08 pm

Posted in Enterprise Support

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