Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Archive for March 2013

eTOM as Lead Measures Four Disciplines Of Execution (4DX)

leave a comment »

eTOM is complete process references “what should we do” from zero level into third level that should be executed to create value for customer, enterprise’s system and employee. However it is difficult to increase defined process maturity level to align between process as operational production capability and strategy capability. There are six basic components should be addresses to find root cause problem. Information and data, human resource, device and tools, processes itself, output and outcome. Interrelationship among them form specific behavior direct correspondingly with specific outcome. Why behavior? Organization need proper shared context to combine and integrate all capacity focus on achievable shared goals. Harmonization in behavior to be involved and engaged indicate proper BA (share context) has been created naturally with proper change management and effective leadership in each level. From just simple and natural activity to be great successful enterprise culture to win the business goals.

eto4dx

“Innovation is rewarded, but execution is worshipped.” We don’t know who said this, but it’s true. Here’s the problem. Most small business owners and entrepreneurs spend most of their time developing strategy, but little time executing it. Even business schools and MBA programs don’t have courses on execution. So how do we things get done? Most of the time we don’t. Here’s another problem. In the “whirlwind” of today’s business, execution gets lost to challenges of employee management, understanding financial statements, paying the rent, dealing with problem customers, and much more. We just don’t take the time to focus on our goals, because we can’t. (Kip Marlow)

The successive waves of revolution in the telecom industry have always been about more: more network coverage, more devices, more features, more processing power, more apps. Today, it’s about better: better understanding of customers, better fulfillment of their needs, and better end-user experience. It’s no longer simply a question of superior technology, but of finding ways to deliver higher-value solutions to customers in the new competitive spaces opened up by the convergence of social media, mobility, and the cloud. Identifying and executing the requisite strategies will require talented leaders with some highly specific (Michel Deschapelles).



Four Discipline of Execution as known as 4DX in one initiative early years to build this successful behavior to be a bussiness winner. In Telecom entities it can be implement in simple way through eTOM four level of processes as lead measure to achieve our lag measure. eTOM has 7 core end to end processes that integrate four domain (customer, service, resource and supplier/partner) in creating value to customer. After identifying Wildly Important Goal (WIG) we can easily identify what kind of domain and level to put it in leverage processes that assure achieve each WIGs. However it is not easy to make sure this behavior change to be habit in continuous work’s culture. It will create supporter and inhibitor dealing with statistical normal curve or other reason. 4DX is not such of framework or methodology. It is just behavior and habit from basic value what we think, do and get in our life cycle. Telecom enterprise is mostly operational cycle organization that have peak load daily service activity dealing time constraint if 4DX spent new slot of work time. Community of Practices (CoPs) and WIG Session can be execute together to drive creating new knowledge and solution based on proper IT based accessibility issues such of compelling scoring board weekly. More that tools, 4DX will increase people engagement and exiting work like playing game and create our new color of our more than half life time with happiness and success.

Read 4DX Resume on presentation PPT file …
Read 4DX Summary book page …
Read MASTER THE 4 DISCIPLINES OF EXECUTION …
Read 4DX in Forbes.com interview …
Read How to really make it happen – The Four Disciplines of Execution …
Read 4DX Press Kit …
Read A four-step process to get jobs done by HARVEY SCHACHTER …
Read Business Process leveraging PDF …
Read Strategic KPI management …
Read Process Based Organization as 4DX Enabler …
Read Are There Three or Four Disciplines to Execution? …
Read and download 4DX Book Chapter one …
Read Grab Hold of Performance FranclinCovey …
Read “Innovation is rewarded, but execution is worshipped…
Watch Franklin Covey Youtube …
Read 4DX at BUssiness901 …
Watch Marriott 4DX Successful Story in Youtube …
Read and download Smart Telecom, Smarter Leadership pdf by Michel Deschapelles …
Read Execution: The Key to Great Results and download pdf
Read Revenue Assurance in telecom wiki …

Advertisements

Written by astimen

March 20, 2013 at 3:43 am

Posted in Uncategorized