Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

eTOM and Web 2.0 as Value Relationship Management

leave a comment »

We work in agile organization that response Third Generation Knowledge Management (TGKM) dealing with value relationship management in social networking era that move towards Forth Generation KM (FGKM) that more aesthetic, relationship, subjective practical wisdom knowledge creation here now rather than there. It is not only focus on financial profit but keeping in balance more social profit as an peace and harmony networks. There is another domain that react as compensation of this rapid change of social capital value from Web 1.0 towards Web 2.0 even Web 3.0. From Information resource, high role of collaboration and affect decision towards more generate new information based on semantik web and personalization. Scientific Management that focus to control all process for valuable service to customer will move forward to Customer Expectation Management. Find the best trade off between inside out and outside in approach to win the successful outcomes. Web 2.0 represent the power of hidden social network that should be align with enterprise strategy dealing with how service can be deliver based on triple crown principle: quality of services, cost and delivery time.



One of important issue in Knowledge Enterprise is service standardization to make integration easier based on valuable partnership interdependently and using the same shared context to create knowledge and enrich service differentiation to win the business. eTOM as global generic process shared context take a benefit role for improving process out come especially in first level of organizational value. Most of standardization is product of not profit organization based on community of practice that tend to decide critical issue with best consensus as market driven as Web 2.0 evidence. This value driven force to network provider more flexible to manage internal resources and fit service delivery requirements with global service standardization as value relationship that change in dynamic customer need, wants and expectation. Service standardization itself force to more flexible, manageable and customize package that shift their role from inside out domain toward outside in valuable shared context should be achieve in continuous improvement effectively. eTOM has a wide range of process library vertically and horizontally that used as best process shared context with knowledge creation dealing with value relationship among information, materials, human resource, ITs and outcome control feedback both positive double loop learning or negative feedback single loop learning. eTOM will be shifted towards Web 2.0 and Web 3.0 environment that tend not to thinks complexity with control all internal value network in fact not usually match with customer need and expectation. With Web 2.0 standardization firm can focus to improve or remove internal process and achieve global service standardization as value shared context among providers and customers.

MEF 2.0etom ba

One of global standardization of telecom service is ethernet called Carrier Ethernet standardized by Metro Ethernet Forum (MEF) supported by Iometrix as global non profit ethernet community based on Web 2.0 movement social network business era. There are new layer of foundation in MEF/CE 2.0 that match with market driven community: Class of Services, Managed and Interconnected. All of requirements of this valuable shared context should be tested successfully by all providers to prove their have capability enough and assure Standardized Quality Of Service in value relationship global network with flexibility creating internal differentiation to win the business and grab the market. MEF move towards from rigid network element standardization and configuration to global interconnect program that more focus to service domain where all nodes of value network relationship share their know how to provide better service and customer outcomes in clear shared context as innovation process, product and services.

MEF Global Interconnect Defined: “The interconnection of autonomous Carrier Ethernet networks to enable standardized and streamlined delivery of MEF-certified Carrier Ethernet services with end-to-end Class of Service, management and protection. Since 2001 when the MEF was formed, Carrier Ethernet services and networks have grown from almost zero to a US$22 billion in 2008 to US$34 billion in 2013 having a $142 billion 5-year total 2009—2013. Acheiving significant milestones along the way, the MEF’s strategy between 2008 and 2010 incorporates all elements for global Ethernet Interconnect including service levels, ENNI, management and processes such as provisioning, into place to enable Ethernet services throughout the world.

Read Global Interconnect description from Metro Ethernet Forum (MEF) site …
Read MEF Services Certification Program from Iometrix …
Read Web 2.0, Web 3.0 Wikipedia .., Web 3.0 Marvel and Service Web 3.0 …
Watch Web 2.0 from youtube smart tv and difference between Web 1.0 vs Web 2.0 and their evolution …
Read The use of Social Network Analysis in Innovation Research pdf …
Watch short understanding about KM in you tube and Enterprise Analysis Knowledge Area …
Read Social Network is the essence of innovation pdf …
Read The Social Network Behind TELECOM Network pdf …
Read Mobile Service Pricing Strategy Analysis from Social Tie and Network Effects …
Read Pipeline Magazine on article Machine to Machine (M2M) Landscape …
Read Service Activation Using MEF Service Attribute Mappings to Element Management by Pugaczewski …
Watch Introducing the Second Generation Carrier Ethernet CE 2.0 youtube …
Read Accelerating Revenue through Carrier Ethernet Service Differentiation by infovista pdf …
Watch It’s Just the Beginning for Carrier Ethernet from youtube …
Learn Carrier Ethernet Services Overview PPT from MEF …
Learn eTOM framework through free-ap2s spatial page and download eTOM xls file with comments…

Advertisements

Written by astimen

March 10, 2012 at 5:08 am

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: