Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Archive for February 2012

Social Network Analysis as a weapon to drive eTOM Process get highest outcomes

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In this social network era there is Social Network Analysis (SNA) or Organizational Network Analysis (ONA) as a weapon to drive processes more effective to achieve Successful Customer Outcome (SCO) dealing with capability to map relationship all node in a lot of different needed context. To provide this valuable issue in Third and forth Generation Knowledge Management we already create page “Social Network Role” based on web mind map and links use free-ap2s. Hope this page useful for us.

rob cross sna

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Written by astimen

February 21, 2012 at 2:33 am