Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Job Characteristics Model and eTOM value creation

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eTOM has Enterprise Management to support value creation to customer base on integration between strategic and operational stream processes. One of seven stream processes is Knowledge and Research Management. Refer to Social Network era that knowledge information’s flow affect Management in Telecom Knowledge Based Enterprise (TKBE). It forces value creation in all relationship’s outcomes (employee, organization, customer and open system social capital) rather than increase control in all processes output with continual and spiral research’s interventions. Employees come to firm execute process with tools to generate output as knowledge input to successor activity as outcome customer value creation. This scenario is well plan lead of strategy customer focus relate to all other component that should be analyze and create new approach of intervention in all level (strategical, tactical and operational) processes (eTOM zero to fifth level dealing with organization, group and individu). eTOM provide “what should we do” in zero to third process level as information that move in knowledge value chain to “Know How” and is implemented proper dynamic configuration and relationship with employee’s motivation in outcome creation.

nulletom level

Job Characteristics Model (JCM) by Hackman and Oldham’s can be used as intervention’s variable dimension dealing with Knowledge Engine as intervention action will be rich kaleidoscope change management to gain performance level and win the business. Social Network Analysis (SNA) can be monitored based on periodic employee self assessment to keep positive total value of all relationship in enterprise entities based on eTOM taxonomy. Knowledge Creation of Production Capability Cycle (acquire, structure and target) can be used to increase JCM’s core dimensions (task identity, task significance, skill variety, feedback and autonomy) and affect performance dependent variable in each stream as a part of regular system activity to respond dynamic social network business environment.

Read Quality Management and Formalization in Social Service Organizations Christof Beckmann …
Learn Human Asset Management Approach by Edu-FinnTrack …
Read Job Design BRIAN FRANCIS REDMOND…
Read PREDICTING INTERVENTION EFFECTIVENESS WITH THE JCM SALLIE J. WEAVER pdf …
Read Performance Concepts and Theory by Sabine Sonnentag pdf …
Read PPT Job Characteristics Model …
Read JCM in Google Book Undestanding Management Richard L. Daft …
Read Complete JCM review in Organizational behavior John B. Miner Google Book…
Research methodology step by step Kumar google book … and 124 slides PPT File
Read Robin and Judge Organizational Behavior JCM on Chapter 7 ppt …
Read JCM on The Psychology of Work and Organizations Oleh Steve Woods google book …
Read Integrating job characteristics, sociotechnical systems by Farias, Gerard, Varma, Arup…
Read Meaningful Work as Part of the Meaningful Life by By Kathryn Britton…
Read Mediating and moderating effects in job design by Gary Johns, Jia Lin Xie, Yongqing Fang …
Read JCM and Maslow approach … download and Read PPT
Read Organization Theory and Job Design pdf …
Read Does Job design influence motivation? by V S Rama Rao …
Read Effects of Task Autonomy on Performance by Claus W. Langfred and Neta A. Moye pdf …
Read The meaning of work, mental health and organizational commitment by Estelle Morin pdf …
Read Feedback and Knowledge result in Performance measurement by Winston Bennett google book …
Read knowledge result in Understanding Organization by Charles B. Handy google book …
Read Harvard Team Diagnostic Survey (TDS): Development of an Instrument pdf and using TDS URL with showing sample result…
Read Cummings comprehensive model for diagnosing organizational systems google book …
Read Leading Teams, setting the stage for great performances J Richard Hackman online eBook ….
Read Driving Team Effectiveness Korn/Ferry Institute pdf …

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Written by astimen

April 10, 2011 at 1:52 pm

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