Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

eTOM and Technostructural Change Management

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Telecom Knowledge Based Enterprise (TKBE) is an open system that reacts and responses changes of business environment as consequences of Social Capital Relationship Management through leveraging intangible assets more than tangible assets to provide customer value. There are several change management intervention to keep readiness, alignment and integration intangible asset to enterprise vision. Leadership, Human Resource, Human Processes and Techno Structural. Refer to NGOSS framework consist of four key area : Business Process (eTOM), Shared Information and Data (SID), Technology Neutral Architecture (TNA) and Telecom Application Map (TAM) provide complete standardized reference for Change Management take a role especially in Techno Structural Intervention (TSI). Change Management is not an event but a process generically have three phases: Unfreeze, Moving and Refreeze. Several keys point that will be affected by TSI are Work Processes, Employee Involvement and Organization Reengineering. eTOM has 0 to 5th level of processes from strategical, tactical and operational, refer to three layer of change management layer from organizational, group and individual. Accountability model such of RACI model can be assess and create easier dealing with organizational structure and chart for reengineering. How about work processes? eTOM has vertical stream processes and horizontal domain functional that interdependent each other that affect on to other domain based on change scope in kaleidoscope. Employee involvement can be analyzed through 3rd to 5th level of processes dealing with tools, job role and job description to produce aligned and integrated outcomes in achieving improved performances.

Technostrucutral etom

Refer to strategy map that provide internal business process perspective as key domain for change management from current condition to intended result based on enterprise’s productivity or growth strategy. Processes should be changed to exploit the market with creating value to segmented customer in strategic phase. Creating subjective best approach in processes dealing with external analysis force firm to have such of differentiation in delivering customer value, rarity and difficult to be immitated in third to fifth level of created unique processes. All of this approach will be implemented in technostructural change management framework include lower consequences such Human Capital, Information Capital (NGOSS), Organization Capital and Social Network Relationship Management in Social Capital.

Read Making Sense of Change Management Cameron Google Book …
Read Change Management 100 Success Secrets Goole Book …
Read Organization Effectiveness and Change Management by Kondalkar Google Book …
Read Bottom-up constructions of top-down transformational change management Robert thesis ….
Download PDF KTW Consulting Telecom Change Management Framework …
Telecom Cultural Intervention Infrastructure Megaproject Google Book …
Read Changing Organisational Culture through Social Dialogue Srilangka Telecom Google Viewer …
Read The Changing Nature of Technical Regulation in Telecom pdf …
Read Organizational Change Management For Leading Telecom Company in India …
Read Network and Telecom Strategies Blog: Evaluating Change Management …
Read Telecom management crash course: managing and selling Telecom services P. J. Louis …

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Written by astimen

January 25, 2011 at 11:08 am

One Response

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  1. What’s Going down i am new to this, I stumbled upon this I
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    June 29, 2014 at 8:21 pm


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