Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

eTOM and ITIL Integration

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Knowledge is subjective, process relational, created through practice and aesthetic with continuous round trip between the subjective and the objective, moving toward the truth in certain space and time of dynamic business environment. Telecom and IT Service have their own standard and framework as a part on “knowing How and why” of Learning Telecom Enterprise. Integration and create relational in dialogue and practice shared context between eTOM and ITIL (IT Infrastructure Library) will create differentiation processes of “Capabilities to Deliver” Product and service to customer based or SLA Management. All of this will start in SECI Knoweldge Creation from individual knowing how to group, organization with different shared context and achieve quality standard in ICT environment.

ITIL and eTOM

We can use integration approach both of eTOM to ITIL or from ITIL to eTOM sides as complement entity or lower processes level to assure IT Service delivery. eTOM do not standardize in 4th and 5th level dealing with enterprise differentiation and value judgment “near the truth” of strategy initiatives that can be filled with ITIL best practice’s objects in Working instruction to manage IT Infrastructure, Shared Information Data (SID) appropriately to convert idea to cash as innovation with knowledge creation.

eTOM and ITIL: Should you be Bi-lingual as an IT Outsourcing Service Provider? Jenny Huang-BP Trend 2005.

IT Infrastructure Library (ITIL) was developed by the Central Computer and Telecommunications Agency of the British government and adopted by many companies as their internal IT best practice. However, for many of the ICT service providers, especially in the Telecom industry, eTOM (enhanced Telecom Operations Map) is more widely applied and deployed for end-to-end service delivery and support. This paper provides a high-level overview of the similarities and the differences between ITIL and eTOM and how service providers can leverage the strength of both to deliver high-quality services. With this paper, we hope to establish the basis for further discussions on future issues concerning eTOM/ITIL implementation strategies, such as metamodel
implementation for ITIL CMDB (Configuration Management Database), Ontology/Business Semantic based process discovery, and how to apply OMG’s Model Driven Architecture (MDA) specifications to accomplish these tasks.

eTOM and ITIL

Read Paper Jenny Huang-BP Trend 2005 eTOM and ITIL …
Read Classifying ITIL Processes, Michael Brenner Munich Network Management Team …
Read ETOM/ITIL Chapter 6 in “Managing IT” Google Book …
Read “Metrics for Service IT” eTOM and ITIL Map Google Book …
Read “Strength and Weakness unsing eTOM and ITIL” Google Book …
Download Read TMF eTOM ITIL Webinar_ppt pdf …
Read eTOM and ITIL: a powerful combination for end-to-end service management in HP and Cisco Data Network Management with ITIL
Download eTOM TMF-Amdocs version 8.0 pdf with ITIL in Enterprise Management Process …
Read eTOM and ITIL in Parallon System Blog …
Read IT Process Orchestration Revisited and Data Center Automation Blueprint (DCAB).
Download Read ITIL and BPM pdf …
Download PPT’s eTOM and ITIL Integration … and PDFXP.Com Links
Read eTOM and ITIL in Process Map Template …
Read Modeling ITIL Process Flows with eTOM Level 3 Process Elements …
Read and Download PDF ITIL Resources from ITIL Training Zones ….
Download Complete ITIL V3 Process Decomposition from ITIL Training Zones …
Learn experiential learning Polestar ITSM video as real knowledge creation …
Read ITIL, ISO, eTOM Harmonization pdf …
Read Next Generation Service Management (NGSM) by Comarch based on ITIL-eTOM pdf …
Read using ITIL with eTOM TM Forum Documents PDF Links…

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Written by astimen

May 8, 2010 at 12:58 am

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