Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Archive for May 2010

Knowledge as Telecom Value Judgment

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eTOM framework as shared context provide completed space of physical, virtual and mental to achieve Telecom shared customer value vision. Strategic area with stream of “SIP” continue to journey to “OFAB” operation’s stream and should be supported by Enterprise Management’s stream that need value judgment to bring “then-there” solution and suggestion to “here-now” in competitive dynamic business environment. The ability to judge near the truth of strategy and implementation (tactical and operational) that describe in appropriate eTOM zero to fifth level business processes is the most essential things that combine with technology. It can be done with knowing knowledge’s characteristic for applied and content quadrant of knowledge management and learning organization rather than deep thinking to create generic meaning of knowledge for science consuming. Knowing Knowledge’s Characteristic is the first step towards utilize it in key, core and critical process align with Enterprise Vision and Goals, produce creative tension of personal and group making and embodied it systemically in product, service and system.

knowledge value eTOMLevel

Value judgment and here-now knowledge creation will improve sense and response continuous improvement and innovation that start from customer need and wants in competitive dynamic business environment. Differentiation and knowledge creation is subjective enterprise’s perceive based on aesthetic customer value that embodied in product, service and system proven by relational and practice shared context spread in all eTOM business process framework

Read process theory of the knowledge-based firm “Managing Flow” Nonaka …
Read PDF Creating Sustainable Competitive Advantage through Knowledge-Based Management …
Read A Rule-based System for Sense-and-Respond Telematics Services …
Read PDF Rethinking OSS for the new telecom era …
Read Competitive Response A New Lens for Evaluating Company Performance …
Read Next Generation eBusiness Architechture from Intel …
Read EVOLUTION OF THE TELECOMMUNICATIONS INDUSTRY INTO THE INTERNET AGE1 pdf …

Written by astimen

May 22, 2010 at 2:59 am

Telecom Knowledge Based Enterprise (TKBE)

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Telecom Knowledge Based Enterprise (TKBE) is knowledge Management Framework used eTOM as Driving Objective of Knowledge Creation Dynamically to exploit market opportunities and neutralize threats with competitive advantages values (Resources and Capabilities). All structured activities to improve organizational capacity is force to provide problem solution and future suggestion to avoid silo data and information’s problem and provide required knowledge readiness, integrated and align to support key process where product and service are delivered to satisfied customer to create growth and productivity. eTOM have fifth level of processes as shared context to create new knowing how and stored to enterprise’s asset in eTOM critical knowledge taxonomy.

TKBE facilitates any structure activity dealing with problem solution and suggestion through Knowledge Conversion SECI Framwork to provide required knowledge readiness and align with corporate business goals with exploiting market opportunities and neutralize threats based on “What Vision”. This spiral activity as combination of knowledge type tacit and explicit to create “Knowing Why” as analytical subjective point of view need shared context for interaction with “Knowing How” as practice objective point of views through all organizations and embodied it to product, services and system as Knowledge Assets. This Ba are all eTOM process from 4th and 5th levels as ontological individual shared working instructions (people, tools and information) to 3rd, 2nd level as Group’s SOPs and 1st level as stream process to get organizational outcomes. Ba should create also in external ecosystem with Customer, Competitor, Shareholder, Stakeholder, Complementor, Supplier and Partners. All this Knowledge asset direct correspondingly with Organizational Capacity to response business environment , survive, grow and sustain as Driving Objective part of leadership’s phronesis for value judgement of common goods to bring differentiate knowing how “then there” to be “here now”

OKC

Read Professor Nonaka speak in thailand ….
Read Strategic Knowledge Benchmarking System (SKBS) in KM European Conferences Google Books …
Read PDF Telecom Driving Transformation and Growth IBM Application Management Services …
Read PDF The KMS Architecture Design for Service Providing …
Read PDF Business Intelligence Telecommunications Industries …
Read PDF IBM Telecom Convergence …
Read Knowledge Creation & Management : New Challenges for managers Google Docs …
Read PDF KM in Enhancing Telecommunication Business Process …

Written by astimen

May 10, 2010 at 10:48 pm

eTOM and ITIL Integration

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Knowledge is subjective, process relational, created through practice and aesthetic with continuous round trip between the subjective and the objective, moving toward the truth in certain space and time of dynamic business environment. Telecom and IT Service have their own standard and framework as a part on “knowing How and why” of Learning Telecom Enterprise. Integration and create relational in dialogue and practice shared context between eTOM and ITIL (IT Infrastructure Library) will create differentiation processes of “Capabilities to Deliver” Product and service to customer based or SLA Management. All of this will start in SECI Knoweldge Creation from individual knowing how to group, organization with different shared context and achieve quality standard in ICT environment.

ITIL and eTOM

We can use integration approach both of eTOM to ITIL or from ITIL to eTOM sides as complement entity or lower processes level to assure IT Service delivery. eTOM do not standardize in 4th and 5th level dealing with enterprise differentiation and value judgment “near the truth” of strategy initiatives that can be filled with ITIL best practice’s objects in Working instruction to manage IT Infrastructure, Shared Information Data (SID) appropriately to convert idea to cash as innovation with knowledge creation.

eTOM and ITIL: Should you be Bi-lingual as an IT Outsourcing Service Provider? Jenny Huang-BP Trend 2005.

IT Infrastructure Library (ITIL) was developed by the Central Computer and Telecommunications Agency of the British government and adopted by many companies as their internal IT best practice. However, for many of the ICT service providers, especially in the Telecom industry, eTOM (enhanced Telecom Operations Map) is more widely applied and deployed for end-to-end service delivery and support. This paper provides a high-level overview of the similarities and the differences between ITIL and eTOM and how service providers can leverage the strength of both to deliver high-quality services. With this paper, we hope to establish the basis for further discussions on future issues concerning eTOM/ITIL implementation strategies, such as metamodel
implementation for ITIL CMDB (Configuration Management Database), Ontology/Business Semantic based process discovery, and how to apply OMG’s Model Driven Architecture (MDA) specifications to accomplish these tasks.

eTOM and ITIL

Read Paper Jenny Huang-BP Trend 2005 eTOM and ITIL …
Read Classifying ITIL Processes, Michael Brenner Munich Network Management Team …
Read ETOM/ITIL Chapter 6 in “Managing IT” Google Book …
Read “Metrics for Service IT” eTOM and ITIL Map Google Book …
Read “Strength and Weakness unsing eTOM and ITIL” Google Book …
Download Read TMF eTOM ITIL Webinar_ppt pdf …
Read eTOM and ITIL: a powerful combination for end-to-end service management in HP and Cisco Data Network Management with ITIL
Download eTOM TMF-Amdocs version 8.0 pdf with ITIL in Enterprise Management Process …
Read eTOM and ITIL in Parallon System Blog …
Read IT Process Orchestration Revisited and Data Center Automation Blueprint (DCAB).
Download Read ITIL and BPM pdf …
Download PPT’s eTOM and ITIL Integration … and PDFXP.Com Links
Read eTOM and ITIL in Process Map Template …
Read Modeling ITIL Process Flows with eTOM Level 3 Process Elements …
Read and Download PDF ITIL Resources from ITIL Training Zones ….
Download Complete ITIL V3 Process Decomposition from ITIL Training Zones …
Learn experiential learning Polestar ITSM video as real knowledge creation …
Read ITIL, ISO, eTOM Harmonization pdf …
Read Next Generation Service Management (NGSM) by Comarch based on ITIL-eTOM pdf …
Read using ITIL with eTOM TM Forum Documents PDF Links…

Written by astimen

May 8, 2010 at 12:58 am

Watersheds of Organizational Learning and Knowledge Management

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The Introduction of “The Blackwell Handbook of Organizational Learning and Knowledge Management by Mark Easterby-Smith and Marjorie A. Lysles” gives us knowing how to make difference between Organizational Learning and Learning Organization, Organizational Knowledge and Knowledge Management. All this terms make people confuse to create “why pyramid thinking” for Creating “New Knowing How” in Knowledge Creation Process.

Organizational Learning Essential

This framework push business practitioners to avoid silo academic knowledge to be applied in creating new knowledge from individual to inter organization ontologically with SECI Process. Most of them using proven Knowledge Management Tools to implement solving problem and suggestion initiatives with training program and internalize this knowing what to Enterprises Knowledge Asset with their own learning process. Because Knoweldge or knowing how can not be copied and pasted to the enterprise culture directly from customer and competitors.

Read Page 1 of The Blackwell Handbook of Organizational Learning and KM Google Books …
Read Organizational learning and the learning organization Google Books …
Read Key Management Model, 60+ model manager needs to know from Google Books …
Read “using pyramid logic” in Writing Winning Business Proposal of Google Books ….

eTOM Process in House Of Quality of OKC

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Organization Knowledge Creation (OKC) is Organizational capacity in creating new knowledge and disseminate it through all organization and embodied it in products, service and system part of Knowledge Management as any structured activities that can improve organizational capacity to acquire/create, sharing/use knowledge that can improve the organizations process to survive, Grow and sustain.

eTOM and QFD

House of Quality or QFD (Quality Function Development) with eTOM Framework in Hows of Technical Requirements can be used as Ba or Shared Context of all Subject Matter Experts (SME) involved for SECI Processes to fill Telecom Enterprise’s Knowledge Asset dealing with Knowledge layer to win the business with delivering appropriate product and service faster than competitor. Knowledge creation initiatives can be generated from customer needs and wants and competitor value as differentiation. This creativity tension form energy to answer “Why” and create New Knowing How to be applied in eTOM fourth and fifth level as originating Ba in SECI Processes. eTOM Process as “What Should We Do” in telecom process map can be promoted as “Shared Vision” for “Personal Mastery Employee” to create “Team Learning” with “Competitive Advantage Mental Model” as integrated “Sistem Thinking Knowledge Based Layer” to exploit opportunities and neutralize threats, rarely, costly to imitate and organized based on “Learning Organization Disciplines”

Learn House Of QUality Framework with Animation WebEducate …
Read Advance Quality Function Development (QFD) in Google Books …
Read QFD and Concurent Engineering Product and Process of Google Books …
Download and read “APPLICATION OF QFD FOR BUSINESS STRATEGY DEVELOPMENT” by Kosuke Ashihara …
Download and Read “Holistic Approach and Define Service Quality Indicator in Korea Telecom ppt file …
Read QFD History Past, Current and Future
Learn QFD Basic from ami.ac.uk courses …

Download Read Fifth Discipline of Peter Senge Learning Organization pdf ….

Written by astimen

May 4, 2010 at 12:58 pm