Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

eTOM Operation Process Pattern

with 2 comments

eTOM has three standard processes level for mapping “what should we do” in telecom business process approach and decompose third level to specific enterprise’s activities in fourth level”. We can create appropriate SOPs with third level before decomposing it into fourth level as staff’s activities or tasks and fifth level deal with specific tools, resources and IT’s. Each area of eTOM processes such of Strategic (SIP), Operations (OFAB) and Enterprise Management have their own generic pattern for custom mandatory third level processes form implemented one in real OSS’s field.

eTOM Process Pattern

Generic Pattern for Problem Report & Resolution are Create, Analyse, Fix and Close with Track & Manage and Report running continuously. Strategy & Commit’s pattern consist of Research, Strategy, Business Plan, Operational Support, Partnership and Commit. Order’s pattern consist of Create Order, Closure with Track & Manage and Report run continuously. Product life cycle’s pattern consist of Research, Development, and Retirement. Other third level eTOM Processes can be added appropriately as mandatory element of decided stream process agreed in first level with KPIs of Enterprises Business Strategy.

eTOM Process pattern

Read SLA Management L3 Process Pattern at Google Book …
Download Enterprise Process Pattern Application by Oscar Baros …
Dowload Basic Knowledge’s Keyword of eTOM and SID Workshop …
Read Full Comments of eTOM 3rd Level Processes in single XLS File …
How Product Determine Process Model …
Read Leading Edge–What lies below eTOM level 3 Huawei …

Written by astimen

April 6, 2010 at 7:04 am

2 Responses

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  1. […] dynamic business environment. Each process or stream have their own learning method based on process pattern, explore how worker learn with creative tension based on shared vision to be personal mastery of […]

  2. This is a very informative blog, please post more Telecoms related articles


    January 26, 2013 at 10:30 am

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