Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Integrating knowledge management technologies in organizational business processes

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Dr Yogesh Malhotra serves on the Faculty of Management Information Systems at the Syracuse University

Technologists never evangelize without a disclaimer: ‘‘Technology is just an enabler.’’ True enough – and the disclaimer discloses part of the problem: enabling what? One flaw in knowledge management is that it often neglects to ask what knowledge to manage and toward what end. Knowledge management activities are all over the map: building databases, measuring intellectual capital, establishing corporate libraries, building intranets, sharing best practices, installing groupware, leading training programs, leading cultural change, fostering collaboration, creating virtual organizations – all of these are knowledge management, and every functional and staff leader can lay claim to it. But no one claims the big question: why? (Tom Stewart in The Case Against Knowledge Management, Business 2.0, February 2002).

A comprehensive review of theory, research, and practices on knowledge management develops a framework that contrasts existing technology-push models with proposed strategy-pull models. The framework explains how the ‘‘critical gaps’’ between technology inputs, related knowledge processes, and business performance outcomes can be bridged for the two types of models. Illustrative case studies of real-time enterprise (RTE) business model designs for both successful and unsuccessful companies are used to provide real world understanding of the proposed framework.


Suggests superiority of strategy-pull models made feasible by new ‘‘plug-and-play’’ information and communication technologies over the traditional technology-push models. Critical importance of strategic execution in guiding the design of enterprise knowledge processes as well as selection and implementation of related technologies is explained.

Read pdf more …


Written by astimen

November 19, 2009 at 12:12 pm

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