Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Learning in operations process area

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Operational Knowledge Management:a way to manage competence, Giulio Valente Dipartimento di Informatica
Universita’ di TorinoTorino (ITALY) e-mail: valenteg@di.unito.it

In this reference’s link we learn about knowledge management and learning in Operations Area. eTOM have Operations Area consist of Operations Support and Readiness, Fulfillment, Assurance and Billing.

Knowledge Management is becoming more and more an important discipline in a variety of context, such as business, IT etc. However, a solution of Knowledge Management regarding the entire cognitive patrimony of a company is an ambitious objective. For this reason, in the present paper we focus our attention on management of a structured part of a company’s knowledge, which is used by people performing their day-to-day activities. This kind of knowledge, also known as Operational Knowledge, is mainly based on individual’s
competence, experience etc. Afterward, we present a case study on Operational Knowledge Management (OKM), defined and developed during 2001 for Telecom Italia Mobile (TIM), one of the biggest European cellular operators.

kmProcess

TODAY THE COMPANIES’ ABILITY TO MANAGE INFORMATION AND KNOWLEDGE IS THE KEY DIFFERENTIATOR IN A COMPETITION CONTEXT. FOR THIS REASON, THERE HAS BEEN A WAVE OF ENTHUSIASM AND ACTIVITY CENTERED ON (KM) WHICH ESSENCE IS “TO PROVIDE STRATEGIES TO GET THE RIGHT KNOWLEDGE TO THE RIGHT PEOPLE AT THE RIGHT TIME AND IN THE RIGHT FORMAT”. BECAUSE OF THE DIFFERENT TYPES OF INFORMATION AND KNOWLEDGE, COMPANIES USUALLY BEGIN TO MANAGE A PART OF THEIR KNOWLEDGE. IN TELECOMMUNICATION FIELD, AND IN PARTICULAR IN THE ETOM’S FAB AREAS (FULFILLMENT, ASSURANCE AND BILLING) THE FOCUS IS CENTRE AROUND THE “OPERATIONAL KNOWLEDGE” (OK). IN THESE CONTEXTS THE TILAB FRAMEWORK FOR OPERATIONAL KNOWLEDGE MANAGEMENT (OKM) DEFINES A SET OF MAIN FUNCTIONALITIES, WHICH ALLOW TO CAPTURE TACIT KNOWLEDGE (THE EXPERTISE), AND TO IDENTIFY THE “BEST WAY” TO PERFORM ACTIVITIES AND SHARE IT AS “COMPANY STANDARDS” (BEST PRACTICES).

Read More detail …

Read OKM FAB detail …

Download Full Version OKM Thesis ….

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Written by astimen

November 16, 2009 at 10:10 am

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