Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Learn eTOM ITU Description in single Excel File

with 7 comments

Learn eTOM in single Microsoft Excel Spreadsheet with International Telecommunication Union (ITU) Decomposition Description until Level-3. With mouse over on processes cell, one pop up comment will be shown with descriptions. Easy way to learn, understand eTOM with standard definitions. Enjoy your walk trough on Telecom Business Process Map. Share this link to your friend and lets talk how to integrate eTOM Processes and Knowledge Management.

eTOM excel

Download eTOM ITU Microsoft Excel File …

Download Full Description eTOM Decomposition by ITU …

Download eTOM Ver 8.0 Full Description Microsoft Excel Comments …

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Written by astimen

November 10, 2009 at 8:27 pm

7 Responses

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  1. […] by Oscar Baros … Dowload Basic Knowledge’s Keyword of eTOM and SID Workshop … Read Full Comments of eTOM 3rd Level Processes in single XLS File … Possibly related posts: (automatically generated)eTOM and Strategy MapsBusiness Process Framework […]

  2. Hehe I’m literally the only reply to your amazing read!

    Corey Crosby

    May 28, 2010 at 8:45 pm

  3. Many thanks for your contribution.
    Great work!

    Jorge O Garcia

    November 26, 2010 at 6:58 pm

  4. […] eTOM has complete end to end process with 5th decomposed process outcome’s level that can be used as process map to identify process scope that should be improved based on Customer Need and Succesfull Customer Outcomes (SCO). One of practice methode is CEM Methode (Customer Experience Management Methode) developped by BP Group that means of improving existing business processes or designing new business processes to align with customer needs. It works by focusing each process on a specific customer outcome to be achieved, and by designing the process from the outside of the organization to the inside of the organization, hence the term commonly used “outside-in”. By the systematic analysis of three key components inherent to every process, organizations can achieve greater customer alignment. CEM Method combines three key components are Moments of Truth (Customer interactions), Breakpoints (hand-offs) and Business Rules (decision points). We aim to eliminate or improve these three components to bring them into alignment with the process’s successful customer outcome. Proper combination between eTOM and CEM Method will create new outside in approach in telecom industry that force enterprise to be Customer Centric Enterprise faster than inside out approach effectively. […]

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