Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

eTOM & NGOSS: the model for the future?

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By adopting industry standards such as NGOSS and eTOM, telcos can implement new technologies within a clearly defined framework. In the customer care arena. these principles can be applied to speed up the development, integration and roll-out of call centre infrastructure. For service providers, this can dramatically improve the customer experience and boost workforce productivity. How are such TMF principles being adopted today and what’s the value for operators?

TMF Leader

Learn NGOSS & eTOM Video Discussion More …

Learn More NGOSS TelecomTV Links …

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Written by astimen

November 10, 2009 at 7:30 pm

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