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Knowledge Management and Business Process Integration Learning

Knowledge flow-based business process redesign: applying a knowledge map to redesign a business process

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Keedong Yoo is a full-time Instructor in the Division of Management Information Systems, School of Economics and Commerce, Dankook University, Seoul, South Korea. Euiho Suh is Professor, Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH), Pohang, South Korea. Kyoung-Yun Kim is Professor in the Department of Industrial and Manufacturing Engineering, Wayne State University, Detroit, Michigan, USA.

The knowledge-intensified business processes are closely tied to and dependent on the flow of knowledge (Choo, 1996; Mendelson and Pillai, 1999). Clear identification and optimization of knowledge flows can guarantee the effective utilization of knowledge within an organization, and hence strengthen the knowledge dynamics among business processes. For managing business processes which are knowledge intensive, knowledge flows should be maintained well enough in advance to be evaluated as optimally proper ones.

Knowledge Process

Knowledge flows can be easily identified using a knowledge map. A knowledge map is defined as a diagram that depicts what, when, and how knowledge is applied to be used with the network relationship of a cause and effect (Howard, 1989; Gordon, 2000; Kim et al., 2003). The knowledge network that is expressed in a knowledge map is composed with the ascendant knowledge, as a cause, triggering the activation of the descendant knowledge, as an effect. Since a knowledge map is usually developed based on the business processes that possess each piece of knowledge, knowledge flows reveal the characteristics of corresponding business processes. In other words, if the business processes are optimally composed, then knowledge flows are also optimally sequenced. Similarly, if we optimally form the knowledge flows then we can accordingly redesign the business processes so as to be evaluated as those of a knowledge organization. The most proper way for enhancing existing business processes to be those of a knowledge organization is to optimally redesign existing knowledge flows within a knowledge map.

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Written by astimen

November 2, 2009 at 7:19 am

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