Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Using the eTOM to Develop an Enterprise Content Management Strategy

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AIIM, the Enterprise Content Management Association[4], defines enterprise content management (ECM) as “the technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists.” Implicit in this definition is the idea that unstructured information – the volumes of information created daily such as email, Microsoft Office documents and Adobe PDFs – is pervasive in an organization

A critical step in developing an enterprise content management strategy is the careful identification and assessment of the departments, activities, processes and interactions whose efficiencies could be significantly improved through the application of ECM. The result of such analysis will reveal the common requirements across many of these areas (hence the rationale for implementing an enterprise content management platform) as well as the special requirements which can efficiently be met by building applications on an ECM platform or by integrating ECM functionality with existing BSS/OSS. An ECM platform strategy can also simplify application deployment and lower the total cost of ownership for a geographically distributed enterprise.


Enterprise assessment of content management needs can be aided by the enhanced Telecom Operations Map. The eTOM is the TeleManagement Forum initiative to develop a business process framework for use by service providers and others within the telecommunications industry. The eTOM describes a provider’s key processes and analyzes them to different levels of detail according to significance and priority for the business.[5] It serves as a blueprint for process direction and provides a neutral reference point which can be used to analyze a provider’s business processes — both internal and external
Learn more based on IBM Case Study …


Written by astimen

October 22, 2009 at 3:39 am

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