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Knowledge Management and Business Process Integration Learning

Use of Knowledge Management Techniques to Improve Network Engineering Capabilities

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Robert F. Clemens, Paul G. Seelman, Richard L. Knopman, and Hoi Y. Chong, Northrop Grumman Information Technology, Federal Enterprise Solutions.

Business requirements, e-government initiatives, and recent legislation such as the Clinger-Cohen Act are all driving federal agencies to standardize and consolidate existing telecommunication networks, better control networking costs, and deploy more advanced network services. At the same time, federal customers are increasingly looking to outsource network services and to move toward performance-based, managed-service contracts centered on servicelevel agreements. Those changes bring new challenges to providers of network services that affect all levels of the organization, most fundamentally the network engineering level.


Under development by Northrop Grumman Information Technology, the Network Enterprise Engineering Toolkit (NEET) is designed to assemble proven network engineering processes, techniques, and tools to provide a capability to meet evolving customer telecommunication requirements. Improved methods for collaborating internally within and among projects, as well as for sharing network-engineering-related information, will increase Northrop Grumman’s ability to meet those challenges. This paper describes how knowledge management techniques are used in NEET to develop improved network engineering processes.

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Written by astimen

October 22, 2009 at 11:32 pm

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