Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

The KM System Architecture Design for Service Providing.

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Slavko Vidovic University of Zagreb Faculty of Organization and Informatics, Varaždin slavko.vidovic@foi.hr

The globalization process is driven by rapid changes in technology, market and culture resulted in global knowledge economy and information society. New challenges and requirements are done; questions are: How to do knowledge management in organizations? How to develop organizational knowledge in companies? Key success factor in implementation business systems is knowledge about business processes. Today, staff is organized around goals and knowledge in new organizational forms (like: competence centres, front offices, back offices, help desks…) and supported by IC networks. In daily operating procedures everyone in company has to know his/her roles to mission-vision-strategy implementation i.e. values done by him/her. One of the most often business system type is Service Providing driven by knowledge and driven by ICT.

KM Lense

Business process models are the key knowledge components in company where many drivers are “connected”: people and organization, IC devices and networks, content and documents, concepts and model shapes. The Service Providing was our field of research. In this context: we designed the architecture for KM application development to Service Providing companies. One example of implementation is designed. “The basic economic resource is no longer capital, nor natural resources, nor labour. It is and will be knowledge.” Peter Drucker (1959.)

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Written by astimen

October 22, 2009 at 11:49 pm

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