Astimen's Blog of KM Telecom

Knowledge Management and Business Process Integration Learning

Knowledge Management in eTOM

with one comment

Teleco companies used eTOM (Enhanced Telecom Operations Map) as Business Processes Frameworks.  There is Level-1  process deal with Enterprise Support as Knowledge Management called Knowledge and Research Management Process.  ITU (International Telecommunication Union)  defined this level-1 process as

“The Knowledge and Research Management process grouping performs knowledge management and research management within the enterprise including evaluation of potential technology acquisitions”

eTOM Level 2 Core Processes

Knowledge Management itself as Level-2 core Process refer to processes that responsible for managing the tacit and explicit knowledge contained with the enterprise. This includes establishing processes and capabilities to ensure that all staff have the necessary knowledge available to them to be effective in their work, and to ensure that knowledge captured through work activities is retained and made available as required across the enterprise. Some examples of knowledge management processes include processes associated with patent management, Intellectual Property Rights management, standards for information and information capture and storage, assigning and providing direction for data stewardship, minimizing instances of the same data, etc. Other processes examples include establishment of policies and managing establishment of enterprise portals and intranet capabilities.

The Knowledge and Research Management process grouping performs knowledge management and research management within the enterprise including evaluation of potential technology acquisitions

Learn more about eTOM based on International Telecommunication Union (ITU)

Learn more eTOM based on CISCO white paper …

eTOM Wikipedia definition ….

Advertisements

Written by astimen

October 19, 2009 at 1:18 pm

One Response

Subscribe to comments with RSS.

  1. Wow… lgsng browsing nih…
    Hmmm canggih!

    Detha

    October 19, 2009 at 3:14 pm


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: